Order

  • How Can I Order?

You can order from our website, or you can purchase products from our (+90) 212 534 27 04 Telephone Support Line.


Ordering from ELDIA ISTANBUL is easy and safe.

You must be logged in to order from our site. If you are not a member, you can easily start placing your order as a member. After logging in as a member, add the product you want to buy to your basket with the "Add to Basket" button. After adding all the products you want to buy to the basket, click the "Complete Order" button in the upper right corner to enter the order creation page. Complete the delivery address section on the page that opens. Fill in the "Complete Order" button. Select the payment method on the newly opened page and fill in the necessary information completely. Finally, after reading and approving the Distance Sales Agreement You can complete your purchase by clicking the "Complete Order" button.

  • How can I track my order when I order without being a member?

You must be a member to track your order. When you place your first order without being a member, the system automatically defines a membership for you. The information of your defined automatic membership (username and password) is sent by e-mail. You can also follow up your order by requesting a new password from the "Forgot Password" section and logging into the system with your current password in order to start your membership and track your order.

After your order is shipped, your cargo tracking number is automatically sent to your e-mail address by the system. By contacting Aras Cargo Customer Services (444 25 52), you can get detailed information about your shipment with your cargo tracking number and learn the delivery date.

  • Can I add or remove products to my order or make changes to my order?

If you submit your request before the invoice of your order is issued; You can add, remove or modify. For more information about your request, you can contact our Customer Service at (+90) 212 534 27 04.

  • How can I learn the status of my order?

After logging in on the main page, you can check all the information of your current orders in the "My Orders" section by clicking on your username in the upper right corner.

After your order is shipped, tracking information will be shared with you via SMS and e-mail. You can track your shipment with the cargo tracking number by contacting Aras Cargo Customer Services at 444 25 52.

  • My order arrived defective (defective). What should I do?

When you receive a damaged or defective product, you can send it to our address free of charge (with a counter payment) within 14 days by filling out the return form on the product invoice. You can use your right to return or exchange for a damaged or defective product. After we receive the product you sent and your return is approved, a refund will be made to the buyer's account within 14 working days at the latest regarding return requests. Regarding change requests, the product will be shipped free of charge to the address requested by the buyer within 3 days at the latest. For the second and third exchange requests related to the same order, the shipping costs belong to the buyer.

  • Do I Have To Be A Member To Place An Order?

You do not need to be a member to order. However, you must be a member in order to place your orders faster, take advantage of special campaigns, and perform your cancellation and return transactions faster.

  • Is the product I selected in stock?

You can check whether the product you want to buy is in stock, from the "Choose Size" section on the page related to the product.

  • My Order Arrived Wrong. What should I do?

In case your order arrives incorrectly, you can send free (with counter payment) to our address with Aras Cargo within 14 days together with the product invoice. You can use your right to return or exchange regarding the wrongly sent product. After we receive the product you sent and your return request is approved, a refund will be made to the buyer's account within 14 working days at the latest. Regarding exchange requests, the product will be shipped free of charge to the address requested by the buyer within 3 days at the latest.

  • What is My Cart? How to use?

"My Cart" is a screen that you can easily access from the upper right corner of the main page and that you will use frequently when shopping on our site. On this screen, you can:

While browsing the product pages, you can add the products you like to your cart with the "Add to Cart" button.

You can use your discount coupons on the "My Cart" screen.

You can also determine the number of products you want to buy on this screen.

If there is a product that you have given up on while shopping, you can remove the product from your basket by pressing the "X" button on the right of the relevant product.

The total price of your orders including VAT and the shipping cost you will pay are in the "Total" section of your cart. you can see.

  • How long can I keep the products in my cart?

The products in your basket are revised for you for 10 minutes and stored in your basket. At the end of the period, the product is automatically deleted from your cart.

  • How Do I Know If the Gift Coupon or Discount I Used Has Been Applied?

In the "My Cart" section, you can control the total amount of your order in the lower right section.

  • How Can I Cancel My Order?

To cancel your order (+90) 212 534 27 04 You can reach our Customer Service .

  • I Canceled My Order. Can I Get My Shipping Fee Back?

In case the order cancellation is made before the product is shipped, the shipping fee collected from the buyer is returned to the buyer. However, if the order is canceled after the product is shipped, the shipping fee is not refunded to the buyer.

  • Can I Reorder the Products I Canceled?

If the products you want to order are in our stock, you can order again.

  • What Happens to My Discount Coupon on Cancellation and Refund of My Order?

A discount coupon is defined for your new order in case of faulty or incorrect product shipments that may arise from our company. If there is no defect in your product and you use your legal right of withdrawal, the discount coupon is not redefined.

  • Can I Use My Gift Coupon on All My Orders?

You can use your gift coupon for any valid order. Gift vouchers are for single use only. The same coupon or discount code cannot be used more than once.

  • My Order Did Not Occur, But The Payment Was Taken. What can I do?

Your account statement or receipt showing that your account has been charged, info@eldia.com.tr You can send an e-mail to our address or reach our Customer Service at (+90) 212 534 27 04.

  • The price of the product has decreased after placing the order. What can I do?

Since the price change takes place after your order, we are unable to take any action.